Chris Voss: How to Succeed at Hard Conversations

October 2, 20232h 50m27 chapters

Featuring: Chris Voss

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Chapters (27)

0:00Chris Voss 5:02Negotiation Mindset, Playfulness 11:42Calm Voice, Emotional Shift, Music 18:59“Win-Win”?, Benevolent Negotiations, Hypothesis Testing 28:38Generosity 33:54Hostile Negotiations, Internal Collaboration 39:40Patterns & Specificity; Internet Scams, “Double-Dip”48:15Urgency, Cons, Asking Questions 54:46Negotiations, Fair Questions, Exhausting Adversaries 1:02:18“Vision Drives Decision”, Human Nature & Investigation 1:07:47Lying & Body, “Gut Sense”1:15:42Face-to-Face Negotiation, “738” & Affective Cues 1:20:41Online/Text Communication; “Straight Shooters”1:26:47Break-ups (Romantic & Professional), Firing, Resilience 1:32:16Ego Depletion, Negotiation Outcomes

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